Help & FAQs

To ensure you receive our products more promptly, orders placed on the website are consistently processed using Amazon's MCF logistics service. In rare cases, due to insufficient product inventory and in order to expedite delivery, we may arrange for direct factory shipment. We will inform you of this in advance.

The online ordering process is straightforward. You can select your desired products, click 'Add to Cart', review the items in your cart, confirm the quantities, then proceed to 'Check Out'. On the checkout page, provide your contact and shipping information and complete the payment using PayPal.
Normally, we will process your order within 1-2 business days upon receiving it, and update the shipping details. You will receive a notification email with shipping information at that time.
If you have any questions, please feel free to contact us via email at support@vienrose.shop or through our online chat. We will respond as soon as possible.

VIENROSE offers two types of discounts:
(a) Automatic discounts, where your order qualifies for savings, such as 'Buy $79 and get $5 off.' These discounts will be applied automatically during checkout. You can confirm them at the time of checkout.
(b) To apply a discount code, you can enter it in the designated field on the checkout page and click 'Apply'. The system will calculate the discount amount automatically; please double-check for confirmation.
Please Note that
(1) product prices may experience slight fluctuations during different periods, and VIENROSE cannot guarantee that the current price will be identical to the previous price.
(2) Not all discounts can be combined, and VIENROSE reserves the right to interpret discount policies.
(3) If a discount code cannot be applied, it may be due to a typographical error or code expiration. If you have any questions about discounts, please feel free to contact us via email at support@vienrose.shop or through our online chat. We will respond promptly.

vienrose.shop currently supports PayPal, Credit Card Payments, Apple Pay & Google Pay.

Thank you for choosing VIENROSE! To provide you with a safe and convenient payment experience, we offer the option to pay using PayPal. The payment process is conducted through the official PayPal interface, which employs advanced encryption technology to secure your payment information, ensuring a seamless shopping experience. Credit card payments, Apple Pay & Google Pay are powered by Stripe, ensuring security.

Thank you for shopping with us. Providing customers with excellent shopping experiences is our ultimate goal. We hope you love our products! However, if you're not satisfied with our products, we have a 30-day return policy, which means you have 30 days after you receive your item to request a return.
We have very detailed return/refund instructions. Check Return Policy to view more detail.

Presently, this website exclusively accommodates orders originating from the United States, excluding Hawaii, Puerto Rico, the Virgin Islands, and Alaska.
If you're not located in the United States, we suggest you to shop at our Amazon store.
Check Shipping Policy to view more detail.

In most cases, the estimated delivery time for orders is within 5 business days.
Please note that the estimated delivery time does not constitute a commitment to delivery by VIENROSE; the specific delivery process depends on the logistics provider. Our recommendation is to allow some extra time for your VIENROSE purchase.
Check Shipping Policy to view more detail.
*When your order is shipped, you will receive an email with a logistics tracking number. You can enter the number in Track Order to monitor the status of your delivery.

To put it plainly, VIENROSE offer free standard shipping on orders within the delivery range in the United States that reach a minimum of $25.
Additionally, for those with specific timing requirements, we provide three different shipping services with varying delivery times, which come with shipping fees ranging from $8 to $20.
Please note that estimated delivery times do not constitute a commitment to delivery by VIENROSE; the actual delivery process is dependent on the logistics provider. We recommend allowing some extra time for your VIENROSE purchase. If you have any questions regarding shipping, please feel free to contact us via email at support@vienrose.shop or through our online chat, and we will respond promptly.

Thank you for your interest in VIENROSE. If you require bulk purchases of our products, please reach out to us at support@vienrose.shop. Kindly specify the products you need, the quantities required, and your logistics preferences, and we will provide you with a tailored ordering solution.

Thank you for your interest in VIENROSE. We do accept affiliate cooperation, you can join via Affiliate Program. Feel free to reach out to us at support@vienrose.shop with any inquiries regarding partnership opportunities. We will provide you with a detailed response.